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Need support?

COWntact us today!

See our FAQ's below. If you haven't found an answer - we can help you with your questions another way! Fill out the form below and our team will be in touch ASAP.

FAQ
Explore our FAQ section to find answers to common inquiries about COWS ice cream, our products, and more.
Why COWS ice cream is considered super premium?  

COWS ice cream is considered super premium because of its higher fat content (14%-18%) as compared to regular ice cream (10%-12%). Adding to the super premium status is the fact that we only use high quality ingredients and we mix our ice cream at a low speed to ensure texture and taste are not lost. This also keeps out excess air being whipped into our product ensuring a top quality finished product for you to enjoy.

Is COWS Ice cream pasteurized?

Yes, COWS Ice Cream is made with pasteurized milk to ensure the safety of the consumers.

Where can I find the nutrition and ingredients information of your products?

Nutrition and ingredients information for each COWS ice cream flavor is available on COWS website under Ice Cream page.

Do you offer any lactose-free or dairy-free products?

Currently, our only lactose-free or dairy-free product is our sorbet flavors. Sorbet provides an alternative to ice cream for those who are allergic to milk or who enjoy a fat free frozen treat. However, traces of residual products containing milk may be present.

Do you offer any egg-free ice cream option?

COWS does not offer any egg-free ice cream options.  All ice cream flavors contain WHOLE EGGS (both white and yolk). Sorbets do not contain eggs but traces of residual products containing eggs or milk could be present in sorbets due to cross contamination.

Does COWS make Gluten-free products?

COWS ice cream facility is not a Gluten-free facility therefore we cannot guarantee that any of our ice cream flavor or Sorbet is absolutely Gluten-free. Please be aware that our products may contain traces of gluten either from manufacturing facility or from our Ice cream dippers. For example: Strawberry Ice Cream might have come in contact with gluten due to cross-contamination at production or store level. As some allergies could be life threatening therefore we would recommend people with allergies to avoid ice cream for their own safety.

Does COWS make any nut-free products?

COWS ice cream facility is not a nut-free facility therefore we cannot guarantee that any ice cream flavor or Sorbet is absolutely nut-free. Please be aware that our products may contain traces of peanuts and tree nuts, either from manufacturing facility or from our Ice cream dippers.  For example: Vanilla Ice Cream might have come in contact with nuts.  As some allergies could be life threatening therefore we would recommend people with allergies to avoid ice cream for their own safety.

Do you have any sugar-free products?

Currently, we do not offer any sugar-free Ice Cream or Sorbet because we have not found any recipe that is COWS quality yet.

What are the ingredients in a waffle cone?

Some customers with allergies may need to know what is in the batter. The ingredients are as follows: Wheat flour, sugar, canola oil, natural and artificial flavors, Egg replacer (wheat protein isolate, wheat starch, sodium alginate, sunflower lecithin canola oil) dextrose, soy lecithin, salt. Contains: Wheat, milk, soy

May contain:  Eggs, Mustard, Triticale, Rye, Barley or Oats.

Is COWS Ice Cream Kosher?

COWS Ice Cream is not Kosher certified.

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